Integrated right into your backoffice management system is NaXum’s Support Suite. It’s a full ticketing system with integrated live chat that your customer support agents can use to create a remarkable experience for your members.
Assign and complete support tickets through our internal communication platform. The system uses integrated email to send copies of tickets to the member's email. Live chat even allows you to load canned responses to commonly asked questions.
One thing we always pride ourselves on is working on ourselves to get better. Through the live chat portion of the system, members can rate the support rep on a scale of 1-5 stars for how well they served them and leave comments. This is a powerful tool to measure customer satisfaction in your process.